General conditions based on model conditions of Stichting WebwinkelKeur.

Table of contents

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Articele 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Compliance and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different provisions

Article 1 - Definitions

In these terms and conditions the following definitions apply:
1. Reflection period: the period within which the consumer can use his right of withdrawal; Read all about reflection time.
2. Consumer: the natural person not acting in the exercise of profession or business and a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services, of which the obligation to deliver and/or purchase is spread over time;
5. Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally, to store in a way that future consultation and unaltered reproduction
of the stored information as possible.
6. Right of withdrawal: the possibility for the consumer to waive the distance contract;
7. Model form: the model form for withdrawal that the entrepreneur makes available which a consumer can complete when he wants to exercise his right of withdrawal.
8. Entrepreneur: the natural or legal person who remotely offers products and/or services to consumers; offers;
9. Distance contract: an agreement whereby in the context of a by the entrepreneur system organized by the entrepreneur for distance selling of products and / or services, up to and including the conclusion of the agreement agreement exclusive use is made of one or more techniques for distance communication;
10. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being together in the same room at the same time.
11. General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Maison Suku
Buttercup 22
1735AB 't Veld
Netherlands

E [email protected]
CHAMBER OF COMMERCE 90633237
VAT number NL004828682B69

Article 3 - Applicability

1. These general terms and conditions apply to every offer of the entrepreneur and to every concluded distance contract and orders between entrepreneur and consumer.
2. Before the remote agreement is concluded, the text of these general conditions will be made consumer available. If this is not reasonably possible, before the remote agreement
If this is not reasonably possible, it will be indicated that the general conditions at the entrepreneur to see and at the request of the consumer as soon as possible free of charge.
of the consumer as soon as possible be sent free of charge.
3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general conditions electronically
be made available to the consumer in such a way that the consumer in a simple manner can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be viewed electronically. conditions electronically can be viewed and that at the request of the consumer electronically or otherwise free of charge. electronically or otherwise will be sent free of charge.
4. In case in addition to these general conditions also specific product or service conditions apply.
4. Where specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly and the consumer may, in the event of
of conflicting general conditions always rely on the applicable provision that is most favorable to him.
favorable.
5. If one or more provisions in these general conditions at any time fully or partially
null and void or destroyed, then the agreement and these conditions for the rest remain in force and will
5. If one or more provisions in these general terms and conditions should at any time be wholly or partially void or declared null and void, the agreement and these terms and conditions shall remain in force for the rest and the provision in question shall immediately be replaced in mutual consultation by a provision that approximates the
the original as much as possible.
6. Situations that are not regulated in these general terms and conditions should be assessed 'in the spirit
of these general terms and conditions.
7. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions, should
7. Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly
mentioned in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The
description is sufficiently detailed to make a good assessment of the offer by the consumer possible.
possible. If the entrepreneur uses images these are a truthful representation of the
products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
entrepreneur.
4. All images, specifications and data in the offer are indicative and can not be a reason for damages or dissolution of the agreement.
Compensation or dissolution of the agreement.
5. Images of products are a true representation of the products offered. Entrepreneur
cannot guarantee that the displayed colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what the rights and obligations
which are attached to the acceptance of the offer. This concerns in particular:
the price including taxes;
the possible costs of shipment;
the way in which the agreement will be concluded and which actions are necessary for this;
whether or not the right of withdrawal is applicable;
the method of payment, delivery and performance of the agreement;
the period for accepting the offer, or the period within which the entrepreneur guarantees the price
guarantees;
the height of the tariff for distance communication if the costs of using the technique for
distance communication are calculated on a basis other than the regular basic rate for the
means of communication used;
whether the agreement is archived after conclusion, and if so on which it can be
can be consulted;
the way in which the consumer, before concluding the contract, can check the information provided by him under the
agreement can check and, if desired, rectify;
any languages other than Dutch in which the contract can be concluded;
the codes of conduct to which the trader is subject and the way the consumer can consult these codes of conduct electronically.
codes of conduct to which the trader is subject and the way the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in case of an extended transaction.

Article 5 - The Agreement
1. The agreement comes about, subject to the provisions of paragraph 4, at the moment of acceptance
by the consumer of the offer and the fulfillment of the conditions thereby set.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of
electronic way the receipt of the acceptance of the offer. As long as the agreement of this
acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and
organizational measures to protect the electronic transfer of data and he ensures a secure web environment.
safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate
observe appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his
payment obligations, as well as of all those facts and factors that are important for a
responsible conclusion of the distance contract. If the entrepreneur, on the basis of this research
grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation.
refuse or to attach special conditions to the implementation.
5. The entrepreneur will with the product or service to the consumer the following information, in writing or in
in such a way that it can be stored by the consumer in an accessible way on a durable data carrier.
durable data carrier:
the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
the conditions under which and the way in which the consumer can make use of the right of withdrawal,
or a clear statement concerning the exclusion of the right of withdrawal;
the information on guarantees and existing after-sales service;
the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided these data to
the consumer before the execution of the agreement;
the requirements for termination of the agreement if the agreement has a duration of more than one
year or is of indefinite duration.
6. In case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.
7. Each agreement is entered into under the suspensive conditions of sufficient availability
of the products concerned.
Article 6 - Right of withdrawal
On delivery of products:
1. When purchasing products, the consumer has the option of dissolving the agreement without giving any
reasons to dissolve the agreement for 14 days. This reflection period commences on the day after receipt of the product
by the consumer or a previously designated by the consumer and made known to the entrepreneur
representative.
2. During the reflection period, the consumer will handle the product and packaging with care. He will only
unpack or use the product only to the extent necessary to assess whether he wishes to keep the product.
wish to keep the product. If he exercises his right of withdrawal, he will return the product with all
delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur
return, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to do so within 14 days,
After receiving the product, to make this known to the entrepreneur. The consumer must make this known
form or by another means of communication such as e-mail. After the
consumer has made known that he wants to use his right of withdrawal, the customer must return the product
return within 14 days. The consumer must prove that the delivered goods have been
returned on time, for example by means of proof of dispatch.
4. If the customer after the expiry of the periods mentioned in paragraphs 2 and 3 has not made known his intention to
4. If the customer has not expressed his intention to use his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a
fact.
In case of delivery of services:
1. When providing services, the consumer has the option of dissolving the contract without giving any reason
In case of delivery of services, the consumer has the possibility to dissolve the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement.
2. To make use of his right of withdrawal, the consumer will focus on the by the entrepreneur in
the offer and / or at the latest at the time of delivery provided reasonable and clear instructions.

Article 7 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, at most the cost of return
for his account.
2. If the consumer has paid an amount, the operator this amount as soon as possible, but no later than
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. Here is the condition that the product already
received by the merchant or conclusive evidence of complete return can be presented.
Repayment will be made via the same payment method used by the consumer unless the consumer has
expressly authorizes a different payment method.
3. If the product is damaged by careless handling by the consumer, the consumer is
liable for any depreciation of the product.
4. The consumer cannot be held liable for decrease in value of the product when by
the entrepreneur has not provided all legally required information about the right of withdrawal, this should
This should happen before the conclusion of the purchase agreement.
Article 8 - Exclusion of right of withdrawal
1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2
and 3. The exclusion of the right of withdrawal applies only if the entrepreneur clearly in the offer,
The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products
that have been made by the trader in accordance with the consumer's specifications;
that are clearly personal in nature;
that by their nature can not be returned;
Which spoil or age quickly;
whose price is subject to fluctuations in the financial market that are beyond the Entrepreneur's control.
has no influence;
For individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal;
for hygienic products of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
concerning accommodation, transportation, restaurant business or leisure activities to be performed on a certain date or
during a certain period;
of which the delivery has started with the express consent of the consumer before the reflection period has
expired;
Concerning betting and lotteries.

Article 9 - The Price
1. During the period of validity stated in the offer, the prices of the products and/or
services are not increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to
fluctuations in the financial market and on which the entrepreneur has no influence, with variable prices.
offer. This link to fluctuations and the fact that any prices mentioned are target prices,
are mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if
they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the
entrepreneur has stipulated this and:
they are the result of legal regulations or stipulations; or
the consumer is authorized to terminate the contract on the day on which the price
price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.
6. All prices are subject to printing and typesetting errors. For the consequences of printing and typesetting errors no
no liability is accepted. In case of printing and typesetting errors the entrepreneur is not obliged to deliver the product according to the wrong price.
wrong price.
Article 10 - Conformity and warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications
offer, to the reasonable requirements of reliability and/or usability and the on the date of
date of the conclusion of the agreement existing legal provisions and/or government regulations.
If agreed, the entrepreneur also guarantees that the product is suitable for other than
normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and
claims that the consumer under the agreement against the entrepreneur can assert.
3. Any defects or incorrect products delivered must be reported in writing to the entrepreneur within 2 months after discovery of the defect.
be reported to the entrepreneur in writing.
4. The warranty period of the entrepreneur corresponds to the factory warranty period. The entrepreneur is, however
never responsible for the ultimate suitability of the products for each individual application
nor for any advice regarding the use or application of the products.
products.
5. The guarantee does not apply if:
the consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by a third party
repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or otherwise carelessly treated.
treated or contrary to the instructions of the entrepreneur and/or on the packaging;
the inadequacy is entirely or partially the result of regulations which the government has set or will set
the nature or quality of the materials used.

Article 11 - Delivery and execution.
1. The entrepreneur will take the greatest possible care when receiving and in the
execution of orders of products and in assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in paragraph 4 of this article, the company will accept accepted
orders expeditiously but at the latest within 30 days, unless consumer has agreed to a longer delivery period.
with a longer delivery period. If delivery is delayed, or if an order is not or only partially
can only be partially carried out, the consumer receives it no later than 30 days after the order was placed.
has placed the order message. The consumer in that case has the right to terminate the contract without cost
dissolve. The consumer is not entitled to compensation.
4. All delivery terms are indicative. The consumer cannot derive any rights from
derive any rights. Exceeding a term does not entitle the consumer to compensation.
5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the consumer the amount
5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
6. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a
replacement product available. No later than at the delivery will be clear and comprehensible manner
reported that a replacement article is delivered. With replacement articles, the right of withdrawal cannot
be excluded. The costs of any return shipment shall be borne by the entrepreneur.
7. The risk of damage and / or loss of products rests with the entrepreneur until the time of
delivery to the consumer or a previously designated and announced to the entrepreneur
Unless explicitly agreed otherwise.
Article 12 - Duration transactions: duration, termination and extension
Termination
1. The consumer may contract for an indefinite period and which extends to the regular
delivery of products (including electricity) or services, at any time terminate in accordance with
notice of up to one month.
2. The consumer may terminate a fixed-term contract that was concluded for the regular
delivery of products (including electricity) or services, at any time at the end of the fixed term with
end of the fixed term with due observance of the agreed termination rules and a notice period
of not more than one month.
3. The consumer may terminate the agreements mentioned in the previous paragraphs:
terminate at any time and not be limited to termination at a specific time or in a specific
period;
at least terminate them in the same way as they were entered into by him;
always terminate with the same notice period as the entrepreneur has stipulated for himself.
Extension
1. A fixed-term contract that has been entered into for the regular supply of products
(including electricity) or services, may not be tacitly extended or renewed for a
specific duration.
2. Notwithstanding the previous paragraph, an agreement entered into for a definite period and which extends to the regular
delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three
fixed term of up to three months, if the consumer this extended agreement towards the end of
the extension with a notice of up to one month.
3. An agreement entered into for a definite period and which extends to the regular delivery of products
or services, may be tacitly extended for an indefinite period of time only if the consumer may terminate it at any time with a
cancel with a notice of up to one month and a notice of up to three months
in case the agreement provides for regular, but less than once a month, delivery of daily,
news and weekly newspapers and magazines.
4. A contract with a limited duration for the regular delivery of daily or weekly newspapers and magazines
4. A contract with a limited duration for the regular delivery of daily or weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends
automatically at the end of the trial or introductory period.
Duration
1. If an agreement has a duration of more than one year, the consumer may after one year the agreement
at any time with a notice period of up to one month, unless the reasonableness and fairness against termination before the end of the contract.
oppose termination before the end of the agreed duration.

Article 13 - Payment
1. To the extent not otherwise agreed, the amounts owed by the consumer to be paid
paid within 7 working days after the start of the reflection period as referred to in article 6 paragraph 1. In case of an
agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.
agreement has received.
2. The consumer has the duty to inaccuracies in payment data provided or stated immediately to the
entrepreneur.
3. In case of default of payment by the consumer, the entrepreneur has the right, subject to legal restrictions
3. In case of default of payment by the consumer, the entrepreneur has the right, subject to legal restrictions, the advance notice to the consumer reasonable costs to charge.
Article 14 - Complaints procedure
1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint
according to this complaints procedure.
2. Complaints about the implementation of the agreement must be fully and clearly described within 2 months
be submitted to the entrepreneur, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of
receipt. If a complaint requires a foreseeable longer processing time, the
entrepreneur within the period of 14 days with a notice of receipt and an indication when
the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement a dispute arises which is subject to the
dispute settlement.
5. In case of complaints, a consumer should first turn to the entrepreneur. It is also possible to
complaints via the European ODR platform (http://ec.europa.eu/odr). Webshop is currently not
connected to a quality mark with a disputes committee.
6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
indicates otherwise.
7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the
replace or repair the delivered products free of charge.
Article 15 - Disputes
1. On agreements between the entrepreneur and the consumer to which these general conditions
Dutch law applies exclusively. Even if the consumer resides abroad.
2. The Vienna Sales Convention is not applicable.
Article 16 - Additional or different provisions
Additional or different provisions of these general conditions may not be to the detriment of
consumer and should be recorded in writing or in such a way that they can be stored in an accessible manner by the consumer.
be stored in an accessible manner on a durable medium.